Frequently Asked Questions

1. What are the shipping times?

Products will be shipped within two days of placing the order and will then take up to two weeks to arrive at your address. Each product at Alegreg's Bazzar has an estimated delivery time that you can find in the product description.

 

2. What is the return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns go against our commitment to sustainability. Every return has a carbon footprint. So tell us what went wrong, send us a photo, and we will exchange the product for one of equal value or, in case of force majeure, we will refund your money in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

3. Can I cancel my order?

Cancellations can be made if you do not receive the package within the timeframe specified for each individual product. Sometimes, orders are shipped before we can process the cancellation. So, if the order is canceled but you still receive the package, you can do one of the following: recycle, donate, or enjoy the product. Always contact us to specify the details of your cancellation and stay updated on the matter.

 

4. What do I do if I receive the wrong item?

If there is an issue with the order, if the size or color is incorrect, the product is defective, or it is not exactly what you wanted, just let us know and we will offer you a refund. It will not be necessary to return the product.

 

5. Are exchanges offered?

We do not offer exchanges. However, if for any reason you did not get the exact product you wanted, let us know and we will arrange the exchange for you.